Hire an offshore community manager for your agency
Comments, DMs, reviews, and day-to-day engagement on client accounts. Vetted for marketing agency work, placed in 21 days on average, and paid at cost with no markup on wages.
Free 30-minute call. Free replacement guarantee.
- Time to place
- 21 days on average
- Based in
- Philippines or Latin America
- Pay
- At cost. You set it.
- If it doesn't work out
- Free replacement
Posts go out on schedule. The replies don't
Comments, DMs, and reviews arrive all day, and they get answered when someone has a spare minute, which is too late. A community manager answers in each client's voice, escalates what needs it, and tells you what the audience keeps asking.
Signs it's time to hire a community manager
- Comments sit unanswered for days
- Clients answer their own DMs
- A complaint went public before anyone saw it
- Your social media manager spends half the day replying
- Reviews go without a response
What your community manager takes off your plate
- Reply to comments and DMs in each client's voice
- Monitor mentions and reviews and escalate what needs it
- Moderate groups and communities
- Spot content ideas from what the audience is asking
- Report on engagement and response times
Every hire starts with our Delegation Blueprint, so the exact task list is built around your agency before we recruit.
Tools they work in
Who hires this role
What to look for in a community manager
Junior
1–2 years
Replies from an approved response guide, tags and logs messages, and escalates anything outside the guide.
Mid-level
3–5 years
Answers in each client's voice without a script, handles complaints calmly, and reports on themes and response times.
Senior
6+ years
Writes the response guides, manages a crisis, moderates large communities, and trains other community staff.
Where a community manager fits in your agency
- Reports to
- Your social lead or account manager. In a smaller agency, you.
- What stays with you
- The response guide and what's off limits
- Anything legal, medical, or likely to reach the press
- Refunds and commitments made on a client's behalf
- What to measure
- Time to first reply
- Messages answered without escalation
- Complaints resolved in the thread
The first 90 days
Days 1–30
Learns each client's voice and response guide, and replies with review.
Days 31–60
Owns replies for a set of accounts and escalates by the rules you set.
Days 61–90
Reports weekly on what people are asking, and updates the response guides.
Interview questions to ask a community manager
You interview and choose who joins your team. These separate people who have done the work from people who can describe it.
- 01Here's an angry comment. Write your reply.
- 02When do you answer publicly, and when do you move to DMs?
- 03How do you sound like five different brands in one day?
- 04Tell me about a time you escalated something. What made you do it?
- 05What do you do with a question you can't answer?
- 06What would you report to a client at the end of the month?
The hire is one event. The system around it is the product.
Most firms hand you a hire and disappear. We stay. You get support as the owner, and your hire gets support of their own.
- Delegation Blueprint
- Before we recruit anyone, we map what to hand off first and turn it into a written role you approve.
- Client Success Manager
- One person who stays with you after the hire starts, not just until they do.
- VA Mentor
- Your hire has their own mentor, so you aren't the only one coaching them.
- Quarterly calls
- Every quarter we get on a call to see how the hire is working out and what to adjust.
What it costs, and what you're protected by
Paid at cost
You get one all-in price per hire: your hire's pay, at cost, plus one flat monthly fee from us. No percentage of wages and no hidden fees.
You set the pay
You set what your hire gets paid. We give you the benchmark.
The savings
Up to 70% savings in cost versus hiring the same role in the U.S.
Free replacement guarantee
If a hire doesn't work out, we replace them at no extra cost.
Questions we hear all the time
What hours will comments be covered?
That depends on the schedule you set for the role. Decide the coverage each client needs and write it into the role definition before we recruit.
What if they say the wrong thing on a client's account?
Start with a response guide and a clear escalation rule, and review replies closely for the first few weeks. Most problems come from unclear rules, not bad judgment.
Do I need a community manager or a social media manager?
A social media manager plans and publishes. A community manager replies and moderates. Add a community manager when replies take hours a day.
How does pricing work?
You get one all-in price per hire: your hire's pay plus one flat monthly fee from us. No percentage of wages and no markup on what your hire is paid. Your hire is paid at cost, and there are no hidden fees. We walk through the exact numbers for your roles on a call.
What if a hire doesn't work out?
If a hire doesn't work out, we replace them at no extra cost.
Other roles we fill
See what your next hire
would cost
Thirty minutes. We'll map the roles worth delegating first and walk through the exact numbers for each one.
Free 30-minute call. Free replacement guarantee.
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