Hire an offshore account manager for your agency
Client communication, reporting, and relationship management. Vetted for marketing agency work, placed in 21 days on average, and paid at cost with no markup on wages.
Free 30-minute call. Free replacement guarantee.
- Time to place
- 21 days on average
- Based in
- Philippines or Latin America
- Pay
- At cost. You set it.
- If it doesn't work out
- Free replacement
Clients stay for the relationship, and you're still the one holding all of them
Every client email comes to you, every report waits on you, and every renewal depends on whether you had time to check in. An account manager takes the day-to-day contact and the reporting, so clients hear from your agency on schedule and you step in when it counts.
Signs it's time to hire an account manager
- Clients email you directly because nobody else answers
- Monthly reports go out late, or go out without a note explaining them
- You hear about an unhappy client when they cancel
- Requests from clients sit in your inbox before they reach the team
- You can't take a week off without accounts slipping
What your account manager takes off your plate
- Run day-to-day client communication so it stops landing in your inbox
- Prepare and send monthly reports and meeting recaps
- Turn client requests into briefs and tasks for your team
- Track deliverables and flag accounts that need your attention
- Handle onboarding for new clients
Every hire starts with our Delegation Blueprint, so the exact task list is built around your agency before we recruit.
Tools they work in
Who hires this role
What to look for in an account manager
Junior
1–2 years
Sends reports and recaps, logs client requests, schedules calls, and follows a script for routine updates. Escalates anything unusual.
Mid-level
3–5 years
Owns day-to-day contact for a book of accounts, runs regular client calls, turns requests into clear briefs, and spots accounts that are at risk.
Senior
6+ years
Handles difficult conversations and renewals, spots upsell openings, and coaches other account managers.
Where an account manager fits in your agency
- Reports to
- Your head of client services. In a smaller agency, you.
- What stays with you
- Pricing, scope, and contract changes
- Strategy for each account
- The hard conversations, until you trust them with those
- What to measure
- Time to first reply on client messages
- Reports sent on the promised date
- Client issues that reach you unprompted
The first 90 days
Days 1–30
Learns your clients, sits in on calls, and takes over reports and meeting recaps.
Days 31–60
Becomes first contact for a set of accounts. You stay copied in.
Days 61–90
Runs those accounts day to day and brings you only what needs a decision.
Interview questions to ask an account manager
You interview and choose who joins your team. These separate people who have done the work from people who can describe it.
- 01Tell me about a client who was unhappy. What did you do in the first 24 hours?
- 02How do you explain a bad month to a client?
- 03A client asks for something outside scope. Walk me through your reply.
- 04How do you keep track of what each client is waiting on?
- 05What do you put in a monthly report, and what do you leave out?
- 06When do you bring in the agency owner, and when do you handle it yourself?
The hire is one event. The system around it is the product.
Most firms hand you a hire and disappear. We stay. You get support as the owner, and your hire gets support of their own.
- Delegation Blueprint
- Before we recruit anyone, we map what to hand off first and turn it into a written role you approve.
- Client Success Manager
- One person who stays with you after the hire starts, not just until they do.
- VA Mentor
- Your hire has their own mentor, so you aren't the only one coaching them.
- Quarterly calls
- Every quarter we get on a call to see how the hire is working out and what to adjust.
What it costs, and what you're protected by
Paid at cost
You get one all-in price per hire: your hire's pay, at cost, plus one flat monthly fee from us. No percentage of wages and no hidden fees.
You set the pay
You set what your hire gets paid. We give you the benchmark.
The savings
Up to 70% savings in cost versus hiring the same role in the U.S.
Free replacement guarantee
If a hire doesn't work out, we replace them at no extra cost.
Questions we hear all the time
Can an offshore account manager talk to my clients directly?
Yes, if that is the role you define. Some agencies start with the account manager working behind the scenes on reports and briefs, then move them to direct contact once they know the accounts. You decide, and you interview and choose the person.
How many accounts can one account manager handle?
It depends on how much contact each client expects and how much reporting is automated. We work that out with you in the Delegation Blueprint before recruiting.
Will they need to understand SEO or PPC?
Enough to explain results in plain language and to write a clear brief for your specialists. They don't need to do the work themselves.
How does pricing work?
You get one all-in price per hire: your hire's pay plus one flat monthly fee from us. No percentage of wages and no markup on what your hire is paid. Your hire is paid at cost, and there are no hidden fees. We walk through the exact numbers for your roles on a call.
What if a hire doesn't work out?
If a hire doesn't work out, we replace them at no extra cost.
Other roles we fill
See what your next hire
would cost
Thirty minutes. We'll map the roles worth delegating first and walk through the exact numbers for each one.
Free 30-minute call. Free replacement guarantee.
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